Privacy Policy
Haringey Carpet Cleaners Privacy Policy
This Privacy Policy explains how Haringey Carpet Cleaners collects, uses, stores and protects personal data relating to all customers and prospective customers in the Haringey area. It also describes your rights under the UK General Data Protection Regulation and applicable data protection laws.
By using our carpet cleaning and related services, requesting a quote, or communicating with us in any way, you acknowledge that you have read and understood this Privacy Policy.
Who This Policy Applies To
This Privacy Policy applies to all Haringey Carpet Cleaners customers and potential customers located in the Haringey area, including individuals, households and business clients who contact us, request quotes, make bookings or otherwise use our services.
Personal Data We Collect
We collect and process the following categories of personal data where necessary for our services and business operations:
Identity and contact details: name, address, service address, and other basic contact details you provide to us when you request a quote, make a booking or contact us with an enquiry.
Booking and service information: details about the services you request, property type and access information you choose to share, preferred dates and times, special instructions and information about previous services we have provided to you.
Communication records: information contained in emails, online forms, messages and any other communications you send to us, including any feedback, complaints or queries.
Payment and billing information: limited payment-related information necessary to process your payments, such as billing address and payment confirmation details. We do not store full payment card numbers where third party payment processors are used.
Technical and usage information: basic technical data related to how you contact us online, such as the time and date of your enquiry and pages you visit on our website where this is collected through standard logging or analytics tools.
How We Collect Your Data
We may collect personal data about you in the following ways:
Directly from you when you contact us by phone, complete an online form, send an email, or speak to us in person.
When you request a quote or make a booking for carpet cleaning or related services.
When you provide feedback, submit a review or make a complaint.
From third party platforms or advertising services where you choose to contact us through their systems, subject to their own privacy terms.
Automatically through basic website analytics and server logs when you visit our website, to help us understand usage patterns and improve our services.
Lawful Basis for Processing
We process your personal data on one or more of the following lawful bases:
Contract: to take steps at your request before entering into a contract and to perform a contract for services once it is in place. This includes providing quotes, managing bookings, delivering services and handling payments.
Legitimate interests: to pursue our legitimate business interests, such as managing our relationship with you, improving our services, keeping records of services provided, responding to enquiries and ensuring the security of our operations, provided that these interests are not overridden by your rights and freedoms.
Legal obligation: to comply with legal and regulatory requirements, including tax, accounting and record keeping obligations.
Consent: where we rely on your consent for specific optional activities, such as certain types of marketing communications. You can withdraw your consent at any time by contacting us using the contact details provided in our main website information.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide you with quotes, confirm bookings and deliver carpet cleaning and related services at your property.
To communicate with you about your appointments, service updates, access instructions and any changes or issues that may arise.
To manage payments, invoices, receipts and related financial records.
To respond to your questions, feedback, requests and complaints.
To maintain internal records of services provided, in order to manage our business and improve our services.
To send you information about similar services that may be of interest to you, where permitted by law and subject to your communication preferences.
To comply with legal obligations and cooperate with regulatory or law enforcement requests where required.
Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Service and booking records are generally retained for a period that allows us to respond to queries, manage any disputes and comply with our legal and tax obligations. After the relevant retention period has expired, we will securely delete or anonymise your personal data where it is no longer needed.
The specific retention period may vary depending on the type of data and the context in which it was collected, taking into account factors such as legal requirements, limitation periods for claims and our legitimate business needs.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors or independent controllers, where this is necessary for the operation of our business or the provision of our services.
These third parties may include:
Service providers who support our operations, such as scheduling tools, website hosting providers, data storage providers, email and communication platforms and payment processing services.
Professional advisors such as accountants or legal advisors, where needed for compliance or business management.
Public authorities, regulators or law enforcement agencies where we are legally required to do so or where it is necessary to protect our rights, property or safety.
Where we use third party processors, we take reasonable steps to ensure they only process your personal data in accordance with our instructions, provide appropriate security measures and comply with applicable data protection laws.
International Transfers
If your personal data is transferred outside the United Kingdom or the European Economic Area by our service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with data protection law.
Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure storage solutions, restricted access to personal data on a need to know basis and regular review of our security practices.
However, no system can be completely secure, and we cannot guarantee absolute security of your personal data. You are responsible for ensuring that any personal information you send to us is transmitted securely.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations and conditions. You may:
Request access to the personal data we hold about you and obtain a copy of that data.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
Request restriction of processing of your personal data in certain situations, such as where you contest its accuracy or object to our use of it.
Object to our processing of your personal data where we rely on legitimate interests, including for direct marketing purposes.
Request the transfer of your personal data to you or to another service provider where technically feasible, where the processing is based on consent or contract and carried out by automated means.
Withdraw your consent at any time where we rely on consent to process your personal data. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details available on our main website information.
Complaints
If you are concerned about how we handle your personal data, please contact us in the first instance so that we can try to resolve your concerns. You also have the right to lodge a complaint with the relevant data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updates will be made available on our website, and the revised policy will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
