Terms And Conditions
Haringey Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Haringey Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means any individual, business, company or organisation requesting or receiving services from Haringey Carpet Cleaners.
Company, we, us or our means Haringey Carpet Cleaners providing the cleaning services.
Services means any carpet, rug, upholstery, mattress, hard floor or related cleaning services provided by the Company, including any additional services agreed in writing.
Premises means the property or location at which the Services are to be carried out.
Technician means any employee, contractor or representative carrying out the Services on behalf of the Company.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning and related services. The exact scope of the Services for each booking will be as set out in the booking confirmation sent to the Client.
Any descriptions of Services on our promotional materials and communications are intended as a general guide only. The Company reserves the right to amend methods, products or processes where necessary, while maintaining a professional standard of work.
3. Booking Process
3.1 Bookings may be requested by the Client by telephone, online form or other channel offered by the Company.
3.2 A booking is only considered confirmed once the Company has issued a booking confirmation to the Client, which may be by written message, text or other electronic confirmation.
3.3 The Client is responsible for ensuring that all details provided at the time of booking are accurate, including the address of the Premises, type and size of areas or items to be cleaned, parking arrangements and any access instructions.
3.4 The Company reserves the right to amend the quoted price or refuse the booking if information provided by the Client is inaccurate or incomplete, or if the Premises are not reasonably suitable for the Services to be carried out safely.
3.5 Any time or date for the Services is an estimate only. The Company will use reasonable endeavours to attend within the agreed arrival window but cannot guarantee exact times. Where possible, the Company will inform the Client of any significant delay.
4. Access to the Premises
4.1 The Client shall provide the Company and its Technicians with safe and reasonable access to the Premises at the agreed time, including necessary entry codes, keys or instructions.
4.2 If parking is required, the Client is responsible for arranging suitable parking close to the Premises and for any associated costs. If adequate parking cannot be provided, the Company may charge additional time or costs incurred, or may cancel the booking and apply a cancellation fee.
4.3 The Client must ensure that the Premises are in a condition that allows the Services to be carried out, including clearing personal items, breakables and clutter from the areas to be cleaned where reasonably possible.
5. Client Obligations
5.1 The Client must inform the Company at the time of booking of any known issues that may affect the provision of the Services, including:
a. Pre-existing damage, stains, wear or defects to carpets, rugs, upholstery or flooring.
b. Delicate fibres, unusual materials, loose fittings, colour instability or previous attempts at cleaning using strong chemicals.
c. Health and safety risks at the Premises, including pets, infestations, hazardous substances or restricted access.
5.2 The Client shall ensure that electricity and water are available at the Premises for the duration of the Services unless otherwise agreed.
5.3 The Client shall keep children and pets away from the work area and equipment while the Services are being carried out and until the cleaned areas are fully dry.
6. Pricing and Quotations
6.1 Prices are generally quoted based on the information provided by the Client and standard room or item sizes. The Company reserves the right to adjust the price if areas or items are larger than standard, heavily soiled, or in a significantly worse condition than described.
6.2 Unless otherwise stated, all prices are in pounds sterling and inclusive or exclusive of applicable taxes as required by UK law at the time of service.
6.3 Any quotation provided is valid for a limited period as stated at the time of quotation or, where not stated, for 30 days from the date of issue. The Company may revise prices after this period.
7. Payments
7.1 The Client agrees to pay the Company the full amount for the Services as set out in the booking confirmation or as amended on site where agreed with the Client before work commences or continues.
7.2 Payment is due on completion of the Services on the day of service, unless alternative payment terms have been agreed in writing in advance.
7.3 The Company may accept various forms of payment such as card, bank transfer or cash, subject to availability at the time of service. The payment options will be communicated to the Client when booking or upon request.
7.4 For business and account Clients, payment terms may be subject to a separate written agreement. In the absence of such an agreement, payment is due within 14 days of the invoice date.
7.5 The Company reserves the right to charge interest on overdue amounts at the maximum rate permitted by law, as well as reasonable administration costs incurred in recovering overdue payments.
8. Cancellations and Rescheduling
8.1 The Client may cancel or reschedule a booking by giving reasonable notice to the Company. As a guide, at least 24 hours notice before the scheduled appointment time is expected.
8.2 If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted service price, to cover allocated time and costs.
8.3 If the Technician arrives at the Premises and is unable to gain access, or the Client is not present where required, the Company may treat the visit as a late cancellation and charge up to the full service amount.
8.4 The Company may cancel or reschedule the Services at any time due to circumstances beyond its reasonable control, including illness, equipment failure, severe weather, or safety concerns at the Premises. In such cases, the Company will offer a new appointment time. The Company shall not be liable for any losses arising from such cancellation or rescheduling, beyond any refund of pre-paid sums for the affected booking.
9. Service Standards and Limitations
9.1 The Company will provide the Services with reasonable care and skill and in accordance with generally recognised industry standards for professional cleaning.
9.2 While the Company will use appropriate methods and products, the complete removal of all stains, odours, wear marks or damage cannot be guaranteed. Some stains and marks may be permanent, and results will vary depending on age, type, previous treatments and condition of the materials.
9.3 The Client acknowledges that some materials may react unpredictably to cleaning, especially where items are old, heavily soiled, have prior damage, or have been treated with unsuitable products by third parties. The Company will use reasonable judgement but cannot accept responsibility for existing weaknesses that become more visible after cleaning.
10. Damage, Liability and Insurance
10.1 The Company carries appropriate insurance for its business activities and will, where the Company is at fault, repair or compensate for proven damage directly caused by our negligence while providing the Services, subject to the limitations set out in these Terms and Conditions.
10.2 The Client must notify the Company in writing of any alleged damage or issues as soon as reasonably possible and in any event within 48 hours of completion of the Services. The Client must provide reasonable evidence, including photographs where available, and allow the Company the opportunity to inspect and remedy the issue.
10.3 The Company shall not be liable for:
a. Wear, fading, discolouration or damage that was present before the Services commenced, whether visible or not.
b. Shrinkage, colour loss, pile distortion or texture change where this is a known risk for certain fibres or materials, or where labels or manufacturer information are missing or not followed by the Client.
c. Any damage resulting from faulty installation, loose fittings, poorly secured furniture, or defective materials.
d. Any indirect, consequential or economic loss, including loss of profit, loss of business, or loss of opportunity.
10.4 To the fullest extent permitted by law, the Companys total aggregate liability arising out of or in connection with the Services shall be limited to the value of the specific booking giving rise to the claim.
11. Complaints and Service Issues
11.1 If the Client is dissatisfied with any aspect of the Services, the Client must contact the Company as soon as possible and within 48 hours of completion of the Services.
11.2 The Company will investigate any complaint and, where appropriate and reasonably practicable, may return to the Premises to inspect and, at its discretion, re-clean affected areas or propose another form of resolution.
11.3 Failure to allow the Company a reasonable opportunity to remedy any complaint may limit or extinguish any further liability of the Company.
12. Waste, Stain Treatment and Chemical Use
12.1 The Company will handle and dispose of any waste water, used cleaning solutions and debris in accordance with applicable UK environmental and waste regulations.
12.2 Where the removal of certain waste materials, contaminated items or hazardous substances is required, this may fall outside the standard Services. In such cases, the Company may refuse the work or charge additional fees, or may recommend specialist waste disposal services.
12.3 The Company uses professional cleaning products suitable for most residential and commercial settings. If the Client is aware of any allergies, sensitivities or particular concerns regarding chemicals, they must inform the Company in advance so that alternative products can be considered where feasible.
12.4 After cleaning, carpets, rugs and upholstery may remain damp for a period. The Client is responsible for ensuring adequate ventilation and for taking care when walking on or using recently cleaned areas to avoid slips or colour transfer.
13. Personal Property and Security
13.1 The Client is responsible for securing valuables, personal items and confidential documents before the Services commence. The Company shall not be liable for any loss of money, jewellery or other valuables not properly secured.
13.2 The Company will take reasonable care of any keys or access devices entrusted to it and will use them only for the purpose of carrying out the Services. Keys will be returned or stored in accordance with agreed arrangements.
14. Force Majeure
14.1 The Company shall not be in breach of this Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, accidents, strikes, public transport disruption, power failures or public health emergencies.
15. Privacy and Data Protection
15.1 The Company will collect and process personal data provided by the Client, such as name, address and contact details, for the purpose of managing bookings, delivering Services and handling payments and enquiries.
15.2 All personal data will be processed in accordance with applicable UK data protection laws. The Company will not sell or disclose Client personal data to third parties except where required for the performance of the Services, payment processing, legal obligations or with the Clients consent.
16. Variation of Terms
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking shall apply to that booking.
16.2 Any changes to the Services, prices or special conditions for a particular Client must be agreed in writing by the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By making a booking with Haringey Carpet Cleaners, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
