Terms and Conditions for UK Services

These Terms and Conditions govern the supply of services by our company to the customer in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, you agree to be bound by these terms. They are designed to set out the main rules for the service relationship in a clear and practical way. Please read them carefully before placing a booking, as they explain how the service agreement works, what is expected from both parties, and the circumstances in which services may be changed, postponed, or cancelled.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person, business, or organisation receiving the services. These terms apply to all bookings unless we agree otherwise in writing. If there is any inconsistency between these terms and any separate written agreement, quotation, or order confirmation, the written agreement or confirmation will apply only to the extent that it clearly states different terms.

The purpose of these terms is to make the service terms transparent and fair. We aim to provide services with reasonable care and skill, and we expect customers to provide accurate information, timely cooperation, and safe access where required. Nothing in these terms is intended to reduce your statutory rights under applicable UK consumer law where those rights cannot lawfully be excluded.

1. Booking Process

A booking may be made by phone, email, online form, or any other method we make available from time to time. A booking is only accepted when we confirm it in writing or when we start providing the services, whichever happens first. Any quotation we provide is an invitation to book and does not amount to acceptance until confirmed by us. We may refuse any booking at our reasonable discretion, including where the requested work falls outside our scope, where necessary information is missing, or where the proposed timing is unavailable.

When making a booking, you must provide complete and accurate details about the services required, the location, access arrangements, relevant site conditions, and any special instructions that may affect delivery. You are responsible for checking that the information you provide is correct. If the details later prove to be inaccurate or incomplete, we may need to adjust the schedule, price, or scope of the work. Any such adjustment will be reasonable and based on the actual requirements of the service.

We may ask you to confirm the booking, accept a quotation, or pay a deposit before the appointment is secured. If a deposit is required, the booking may be treated as provisional until the deposit is received in cleared funds. The date and time scheduled for the service are estimates unless we expressly confirm them as fixed. While we will make reasonable efforts to attend on time, delays may occur because of traffic, weather, supply issues, or events outside our control.

2. Payment Terms

Unless agreed otherwise in writing, charges for the services are based on the quotation, rate card, or pricing structure in force at the time of booking. Prices may be stated inclusive or exclusive of VAT, as applicable. If VAT is chargeable, it will be added at the prevailing rate. We may also charge for additional materials, specialist equipment, parking, disposal, waiting time, or other reasonable costs that are necessary to complete the work and that were not included in the original estimate.

Payment terms will be stated in the quotation or invoice. In most cases, payment is due upon completion of the services or within the period shown on the invoice. We may require advance payment, staged payments, or a deposit for certain services, particularly where materials must be purchased in advance or the booking period is reserved exclusively for you. If payment is not made on time, we may suspend further work, withhold any deliverables or final documentation, and charge reasonable interest and recovery costs to the extent permitted by law.

You must pay all invoices in full without deduction or set-off unless required by law. If you believe an invoice contains an error, you should notify us promptly so that we can review it. Raising a dispute about part of an invoice does not excuse payment of any undisputed amount. We reserve the right to revise prices before acceptance of a booking if there is a clear error in the quoted amount, a change in the scope of services, or new information affecting the work.

3. Cancellations, Rescheduling, and Customer Changes

You may request to cancel or reschedule a booking by giving us notice in writing. Cancellation charges may apply depending on how much notice you give and whether we have already reserved time, ordered materials, allocated staff, or incurred other costs. Where a deposit has been paid, it may be retained in whole or in part to cover genuine losses, administration, and non-recoverable expenses, subject always to applicable law. Any amount retained will be proportionate and reasonable.

If you ask us to change the scope, location, timing, or specification of the services after a booking is confirmed, we may treat this as a request for a revised quotation. We are not obliged to accept changes that are operationally impractical or unsafe. If we agree to the change, we may adjust the price and completion time accordingly. You remain responsible for any costs already incurred before the change was agreed.

If we need to cancel or postpone a booking due to circumstances within our reasonable control, we will try to offer an alternative date or a refund of amounts paid for services not yet delivered. If services cannot proceed because you or anyone acting on your behalf fails to provide access, materials, instructions, approvals, or safe working conditions, we may charge for wasted attendance time and any other reasonable costs arising from the failed appointment.

4. Performance of Services

We will perform the services with reasonable care and skill, using suitably trained personnel and appropriate methods for the nature of the work. Any timescales provided are estimates unless expressly stated otherwise. We may subcontract or delegate parts of the work where reasonably necessary, while remaining responsible for the overall standard of the service. The customer must cooperate fully and provide any information, approvals, or access reasonably needed for us to carry out the services properly.

Where the service depends on site conditions, your responsibilities include ensuring that the area is safe, accessible, and suitable for the intended work. You must disclose any hazards, restrictions, fragile items, or hidden risks that could affect the service. If we identify a safety issue, we may pause or stop the work until the issue is resolved. If the issue cannot be resolved within a reasonable time, we may terminate the booking and charge for work already carried out and costs already incurred.

Any materials supplied by us remain subject to the relevant supplier’s terms where applicable, and any product warranties will be passed on to you to the extent permitted. Unless expressly agreed, we do not guarantee outcomes that depend on third-party actions, pre-existing defects, wear and tear, or information supplied by the customer. The service will be treated as completed when the agreed work has been delivered, or when the service is substantially finished and available for your use.

5. Liability and Limitations

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, or loss arising from your failure to provide correct information, access, approvals, or cooperation. This applies whether the claim arises in contract, tort, negligence, or otherwise, to the fullest extent permitted by law.

Our total liability for any loss or damage arising under or in connection with a booking shall be limited to the amount paid or payable for the particular service giving rise to the claim, unless a higher limit is required by law or expressly agreed in writing. You are responsible for arranging any insurance you consider necessary for your own property, business interruption, or special risks. We recommend that you check whether your own insurance covers the nature of the services being provided.

Nothing in these service conditions affects your statutory rights in relation to services that are not supplied with reasonable care and skill, or that are otherwise not in conformity with the agreement where such rights apply. However, to the extent permitted by law, any claim must be brought within a reasonable time after the issue giving rise to it has been discovered or ought reasonably to have been discovered. You must take reasonable steps to minimise any loss, damage, or inconvenience.

6. Waste Regulations and Environmental Responsibilities

Where the services involve removal, transportation, storage, or disposal of waste, both parties must comply with applicable UK waste laws and any relevant environmental requirements. You must disclose in advance whether any materials are hazardous, restricted, contaminated, or require special handling. We may refuse to handle materials that we reasonably believe to be unsafe, unlawful, or outside our authorisation or operating procedures. If specialist disposal is needed, additional charges may apply.

Unless otherwise agreed, you remain responsible for accurately identifying the waste, ensuring it is properly separated where required, and providing truthful information about its origin and composition. We may ask you to confirm that the waste is domestic, commercial, inert, recyclable, or otherwise classified according to applicable regulations. If false or incomplete information leads to extra handling, regulatory risk, or increased disposal costs, you will be liable for those additional costs and any resulting losses.

We aim to manage waste responsibly and in compliance with legal duties relating to transport, transfer, and disposal. This may include retaining relevant documentation, using approved facilities, and following duty-of-care requirements. You agree not to ask us to dispose of any item in a manner that would breach environmental law, public safety obligations, or any permit condition. If we become aware of a compliance concern, we may stop work immediately and notify the appropriate person or authority where required.

7. Termination and Suspension

We may suspend or end the services immediately if you materially breach these terms, fail to pay any amount due, provide unsafe working conditions, or act in a way that makes performance unlawful, unsafe, or impractical. We may also terminate the booking if continuing the work would breach any regulation or if our staff are exposed to abuse, threats, or unacceptable conduct. In such cases, you will remain responsible for payment of services already provided and costs already incurred.

You may also end the service agreement if we materially fail to perform the services in accordance with these terms and do not remedy the failure within a reasonable time after being notified. Any termination must be notified in writing unless the circumstances make written notice impossible. Termination does not affect rights or obligations that have already accrued, including payment obligations, liability limitations, confidentiality duties, or any provision intended to survive termination.

If work is suspended because of a delay caused by you, we may charge reasonable standby costs, storage charges, or reattendance fees where applicable. We will use reasonable efforts to resume the services once the issue has been resolved, but we are not obliged to do so on the original timetable. Any new timetable or quotation may reflect changes in labour availability, materials, or other relevant circumstances.

8. General Provisions and Governing Law

If any part of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any variation to these terms must be agreed in writing by an authorised representative of our company. These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties in relation to the services.

These terms are intended to be fair and reasonable for a broad range of UK service agreements. They may be updated from time to time to reflect operational, commercial, or legal changes. The version in force at the time of your booking will apply unless a later written version is agreed. If you are a business customer, you confirm that you are entering into the agreement in the course of business and not as a consumer, unless we expressly state otherwise in writing.

Governing law: These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales unless we expressly agree otherwise in writing. The parties submit to the exclusive jurisdiction of the courts of England and Wales, except where applicable law requires a different forum for a consumer claim. This provision applies to the fullest extent permitted by law.